Cancellation Policy

Effective August 11, 2026

Before the driver is en route

You may cancel an order from your account without a cancellation fee while its status is Requested or Scheduled. We will cancel the card authorization. Your bank may take additional time to remove the pending authorization.

After the driver is en route

If you cancel after the order changes to Driver En Route but before fueling begins, we charge a $15 cancellation fee. We may capture that fee from the existing card authorization and release the unused balance.

After fueling begins

An order cannot be canceled after dispensing begins. You will be charged for actual metered gallons delivered, plus applicable disclosed service fees and any selected tip.

Inaccessible or unsafe vehicles

If the driver is already en route or arrives but cannot safely service the order because the vehicle is absent, inaccessible, incorrectly identified, has an inaccurate fuel grade, or the customer-provided location or instructions are materially incorrect, we may treat the order as a late cancellation and charge $15. We will not charge a late-cancellation fee when service is canceled solely because of our equipment, staffing, inventory, routing, or other operational issue.

Weather, emergencies, and prohibited conditions

Safety comes first. We may delay, relocate, reschedule, or cancel service because of weather, spills, ignition hazards, emergency conditions, legal restrictions, or unsafe site or vehicle conditions. If the cause is not attributable to inaccurate information, unsafe conduct, or lack of access from the customer, there is no cancellation fee.

Membership cancellation

You may cancel a membership through the billing portal. Cancellation takes effect at the end of the current paid billing period, and benefits remain available through that date. Membership charges are not prorated or refunded for a partially used period except where required by law.

Workplace and fleet arrangements

A signed workplace or fleet agreement may establish different cancellation windows, fees, or billing responsibility. If it conflicts with this public policy, the signed agreement controls for that account.

Questions or errors

If you believe a cancellation fee was charged incorrectly, email dispatch@spokanemobilefuel.com with the order number. Approved refunds are returned to the original payment method; the card issuer determines posting time.